Guests consistently praise the hotel's exceptional location, noting its prime position for exploring the city and its proximity to key attractions and the river. The hotel is frequently described as beautiful, clean, and well-situated for those wanting to be at the heart of the action. The staff also receive high marks for being excellent, helpful, friendly, and consistently providing great service.
While overwhelmingly positive, some guests have noted areas for potential improvement. A few reviewers mentioned concerns regarding sound isolation, with doors occasionally banging. There were also comments about mattresses being overused and rooms being dark. One review indicated issues with the spa being located off-site, a non-functioning swimming pool, and a small breakfast area with limited options leading to wait times.