Guests frequently praise the hotel's excellent location, noting its convenience for accessing the train station, old town, and lake areas. Positive remarks also highlight the friendly, helpful, and attentive staff, with many guests feeling well-cared for. The rooms are described as spacious and clean, and the on-site dining options, particularly the Swiss restaurant, receive commendations for delicious food and variety.
However, some guests encountered challenges. Noise was a recurring concern, with mentions of traffic, construction sounds, and thin walls impacting sleep. Elevator access was also noted as difficult and time-consuming at times. Additionally, a few reviewers experienced issues with room condition, including stains, cracked fixtures, and leaks, which detracted from their expectations, especially given the price point.
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