Guests frequently praise the hotel's friendly and helpful staff, highlighting their positive interactions. The breakfast also receives consistent acclaim, with many finding it plentiful and enjoyable. The building's style and location are often mentioned as appealing aspects, contributing to a pleasant stay. For those traveling with pets, dedicated dog walking areas are a valued amenity.
However, several guests noted concerns regarding noise due to thin walls, impacting acoustic isolation. Some rooms were described as small, particularly those in the roof space, and the absence of air conditioning was a recurring issue, especially during warmer periods. Additionally, a few reviews mentioned minor maintenance issues like an odor in a wardrobe and, in one instance, concerns about cleanliness and the hotel being closed for renovation without prior notice.