Guests consistently praise the hotel's exceptional location, often describing it as perfect, outstanding, and situated in the heart of historic or medieval quarters. The unique character of the ancient and beautiful building is also frequently highlighted as a significant positive. Many reviewers enjoyed the charming atmosphere and found the hotel to be an excellent find, appreciating its proximity to attractions and amenities.
However, several guests noted that certain amenities and facilities could benefit from updates. Common concerns include bathrooms that are described as basic, old, or in need of renovation. Some guests missed the convenience of in-room tea or coffee making facilities, and a non-functioning soda machine was also mentioned. While cleanliness was generally good, some practical aspects, like clear instructions for hot water, were occasionally absent.