Guests frequently praise the hotel for its modern and beautifully decorated aesthetic, with spacious rooms and pleasant bathrooms contributing to a comfortable stay. Many appreciate the attention to detail, clean and tidy accommodations, and comfortable bedding. The staff is often described as welcoming, kind, and helpful, with some guests receiving welcome upgrades. The availability of parking is also a positive point for some visitors. However, some guests have noted that the hotel may be perceived as expensive for the value offered, with suggestions that other comparable hotels in the region are more affordable. One common concern raised is the noise from the ventilation system, which some found disruptive. Additionally, a few reviewers mentioned that certain furniture, like a sofa, was too soft, and the hotel's location, while convenient for some, requires a longer walk to the main train station for onward travel.

Guests consistently praise this hotel for its exceptional service, with staff frequently described as brilliant, professional, and kind. The beautiful setting, often featuring stunning views and a blend of historical architecture with contemporary style, is a significant draw. Many reviewers highlight the hotel's lovely furnishings, comfortable rooms, and excellent breakfast offerings. The unique, small-scale design and atmosphere are also frequently commended, creating a memorable and enjoyable stay for many visitors. While overwhelmingly positive, a few guests noted that the dinner prices were on the higher side, potentially exceeding expectations even for the quality provided. One reviewer mentioned a lengthy wait time for dinner. A minor concern was raised about room temperature control, with one guest finding their room too warm due to a lack of air conditioning and limited ventilation options. Additionally, the dining options outside of the hotel restaurant were noted as being scarce in the immediate vicinity.