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Guests frequently praise the hotel's cleanliness and excellent location, often highlighting a fabulous on-site cafe. The staff are consistently commended for being helpful, professional, and accommodating, particularly in assisting guests with specific needs. Comfortable beds and quiet rooms, even during busy periods, are also noted as significant positives. However, some guests have encountered challenges with parking availability, especially during peak times, which has caused stress. Concerns have also been raised regarding the condition of some amenities, such as older showers with low pressure, and occasional issues with room comfort. A few reviewers mentioned potential confusion with nearby hotels and noted the need for refurbishment in some areas.